shipping & returns
Before purchasing any of our products, please make sure to read and understand our complete shipping and return policy thoroughly.
You will receive a shipping notification email with tracking information as soon as your order ships.
Shuga Hair Care processes orders Monday through Friday, excluding major US holidays.
Orders will be processed within 2 business days. Orders placed on Saturday and Sunday will begin processing the following Monday.
SHIPPING RATES & DELIVERY
Standard and Expedited shipping is available. All shipping rates are calculated by the weight and delivery address. All packages will be left at the delivery address without a signature unless signature delivery option is purchased at checkout.
International Shipping varies depending on shipping country and address. Please inquire at for international shipping rates rates.
HAWAII, ALASKA, PO BOXES, APO/FPO & U.S TERRITORIES
We do not accept regular orders shipped to PO boxes. Orders shipped to these addresses must be sent via USPS Priority Mail service.
TRACK YOUR ORDER
Shuga Hair Carr is not responsible for lost or stolen packages, please be sure to track your order. Once you have received your shipping confirmation, USPS will have the most current information regarding your package.
Shuga Hair Care strives to maintain prices at the lowest level. Occasionally, prices change without notice due to circumstances beyond our control.
Return & Exchange Policy
Your success and satisfaction is our number one priority. If there is a defective product or concerns regarding something you have purchased, please notify us and return the damaged item within 30 days of delivery, for your item to be replaced. In the case of a defect, a return label will be provided.
After 30 days, the product is nonexchangeable.
If you are unhappy with your unopened products and wish to return or exchange them, you can do so within 30 days from delivery for a full refund or exchange of the item. All refunds will be credited back to the original payment method. Shuga Hair Care is not responsible for covering the return shipping costs.
Please contact us at with any questions or to start your exchange or return process.